For UK deliveries only, (more info soon)
Unfortunately, we are not responsible for damage which occurs when the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers. If the parcel you receive is battered, please note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package; goods not yet inspected” to warn the carrier that a claim may follow.
All refunds will be processed within 30 days or sooner, or items exchanged if preferred. Please note the cost of the shipping cannot be refunded but in the event of the goods being faulty or a damage claim is supported. Refunds will normally be made using the same method as the original payment. (i.e. a credit card purchase will be refunded through your credit card account). Please contact for further information.